Ouray Riverside Resort

Lodging & Jeep Policies

DEPOSITS & PAYMENT

Initial Deposit

  • At the time of booking, the first night's rate will be collected.

Scheduled Deposit

  • 30 day(s) before arrival, 100% of the reservation balance will be collected. If a reservation is booked "last-minute" (within the scheduled time frame), 100% of the remaining balance will be collected.

  • 29 day(s) (2nd attempt if needed) before arrival, 100% of the reservation balance will be collected. If a reservation is booked "last-minute" (within the scheduled time frame), 100% of the remaining balance will be collected.

  • 28 day(s) (3rd attempt if needed before cancelling) before arrival, 100% of the reservation balance will be collected. If a reservation is booked "last-minute" (within the scheduled time frame), 100% of the remaining balance will be collected.

PAYMENT POLICY

Lodging (Cabins / Inn / RV Sites): A non-refundable 1-night deposit secures your lodging reservation, with the remaining balance charged automatically 30 days before arrival. Guests receive multiple confirmations after booking. If final payment is not received within 72 hours (3 Days) after the deadline despite several contact attempts, the reservation will be cancelled and the deposit forfeited.

Jeep Rental: A non-refundable $35 deposit secures your Jeep rental reservation, with the remaining balance charged automatically 72 hours before picking up. Customers receive multiple confirmations after booking. If final payment is not received within 72 hours before picking up despite several contact attempts, the reservation will be cancelled and the deposit forfeited.

Note that rate changes may occur if your stay is in the following year, as adjustments are made each December. Reservations within the same calendar year will not have rate changes.

We make every effort to contact guests regarding outstanding payments and balances through text, email, and phone prior to cancelling any reservation. If the guest does not respond within three days of the balance due notice, the reservation will be automatically cancelled and the deposit forfeited.

PAYMENTS
Reservation Deposit (non-refundable):
• Lodging (Cabins / Inn / RV Sites): 1 night (taxes/fees included)
• Jeep Rental: $35

Balance Due:
• Lodging (Cabins / Inn / RV Sites): Charged automatically 30 days before arrival.
• Group Lodging (Cabins / Inn / RV Sites): Full payment is required at booking when scheduled within the same calendar year, as they are holding prime dates and are considered a high risk for multiple cancellations. If scheduled for the following year, group balances are due by April 15th.
• Jeep Rentals: Charged automatically 72 hours before picking up.

CANCELLATION & DATE CHANGE POLICY

We send automatic reminders about your reservation at multiple intervals before arrival. To cancel or change dates, request by email or text for an official record; if not confirmed, call the resort. No-shows or non-cancelled stays don't get Gift Certificates. No refunds or gift certificates for unused nights from early check-out. Rescheduled stays must start within 180 days, and the gift certificate applied. No refunds for Gift Cards issued.

Lodging (Cabins / Inn / RV Sites) - 30 Day Policy
• 30 days prior to arrival: Forfeit 1 night deposit. Balance has not been charged.
• Under 30 days: Forfeit 1 night deposit. Balance credited to a 6-month gift card.
Jeep Rentals - 72 Hour Policy
• 72 hours prior to picking up: Forfeit $35 deposit. Balance has not been charged.
• Under 72 hours of picking up: Forfeit $35 deposit. Remainder credited to a 6-month gift card.

Non-refundable Lodging (Cabins / Inn / RV Sites) Cancellation
These reservations are non-refundable and will only be issued a 6-month Gift Card minus the deposit:
• Holidays: Memorial Day weekend, 4th of July week, Labor Day weekend, Thanksgiving weekend, Christmas Eve & Day, New Year's Eve & Day, Ice Festival, and Special Events.
• Group or Multiple Reservations: Applies to 3 or more cabins, hotel rooms, or RV sites with overlapping dates booked as a group at our Resort.

Emergency Cancellation (Requires review of official documentation) due to Vehicle breakdown / accident, illness / hospitalization, immediate family / death
• 72 hours prior to arrival: Forfeit deposit. Official documentation for a credit card refund.
• Under 72 hours: Forfeit deposit, and a 6-month gift card will be issued for balance.

Weather Cancellations (Only Nov–May & less than 72 hours)
• Only CDOT “essential travel only” advisories qualify for credit card refund (minus deposit) and requires documentation. No refund for no-shows or non-cancellation. Check CDOT.GOV for updates.

RV AGE AND CONDITION POLICY

Ouray Riverside Resort reserves the right to refuse any RV based on appearance. No rigs over 10 years of age will be accepted. We also do not accept live-in horse trailers, FEMA trailers or RVs with window air conditioners. Truck campers are accepted but must not be dropped from the truck.

CHECK-IN & CHECK-OUT TIME POLICY

RV Sites Check-in is between 2pm and 6pm. Check-out is 11am.
All Cabins, Hotel Rooms and Suites Check-in is 4pm to 8pm. Check-out is 11am.
If Needing to Check-in or Check-out outside of these hours, please contact us.

OUTDOOR TENT POLICY

Outdoor gazebos are allowed on your RV site if they do not interfere with adjacent sites. Be advised that these must be tied down securely, as we have strong winds in the Resort during all seasons.

We are NOT ZONED for Tent Camping. Additional tents for sleeping may NOT be set up on Resort property.

EXTRA VEHICLES & PARKING POLICY

Guests at Riverside Inn & Cabins: Due to our limited parking spaces, no trailers are allowed at this location. We have overflow parking available at Ouray RV Park & Cabins, less than 1/8 of a mile away. Advanced reservations for these overflow spaces are required.

All RV’s must be parked as instructed by an Ouray Riverside Resort Staff Member (unless you are directed to self-park in the winter season). Our policy is to guide you into your space in order help you maximize the space in your site and avoid any problems. For the safety of your neighbors, confusion of which utilities to use, and fire code / safety reasons, all Trailers and Motorhomes must be backed into RV sites (unless a Pull-thru site). The only exception is a Day use vehicle (such as a Sprinter), that is NOT using utilities. Parking of tow vehicles should not obstruct the main road in front of your site.

Riding ATVs of any sort is strictly prohibited on Resort property. You may drive your ATV up to the gas station adjacent to the Resort and back to your Cabin / RV site only. Only adults can drive ATVs to the gas station.

Ouray does not allow any ATVs (even if licensed and plated) to be driven on HWY 550 (Main St). If you drive to the gas station adjacent to the park, stay on the shoulder.

RV site includes RV and 2 additional items (pull thrus and extra wide premium sites may have 3 additional items). Only 1 RV (Sleeping domicile) per site, per City regulations. If you have too many items for your site, please ask us about available overflow parking at $25 per day, and we will be glad to assist you.

ELECTRIC VEHICLE POLICY

Electric Vehicles (Not Applicable to the Designated RV). There is a $25 daily fee everyday of your reservation when charging electric vehicles. This applies to all types of lodging reservations (Cabins, Inn, RV Sites). As we cannot Police when vehicles are plugged in, if we observe an unauthorized vehicle other than a designated RV in a site, we will assess a $25 fee to everyday of your reservation for excessive electric usage.

YOUR RV SITE POLICY

The space you are renting is neat, clean and adequate for recreational vehicles. Campers are required to keep their sites in the same condition throughout your stay and must be in the same condition when you check out. Do not make any changes to the site without prior written consent from Ouray Riverside Resort management. This includes decking, furniture and any physical changes to your site. Keep your site free of litter including, but not limited to, cigarette/cigar butts, animal droppings and debris. Do not let items accumulate under or around your RV. You may not sublease your site. No major vehicle repairs will be permitted at your site. The operation of a business on your RV site or Ouray Riverside Resort property is prohibited. No excessive ornamental items are allowed on your site

PET POLICY

Pets are not allowed in any public buildings, hotel rooms or cabins EXCEPT designated pet-friendly rustic cabins. We must be notified IN ADVANCE of pets that will be going into those specific cabins. If you booked through an external website (Booking.com, Expedia, AirBNB, etc.) you must call the office in advance to verify the cabin you have booked is pet friendly and pay all additional fees up front.
Pets are always permitted in RV sites if kept quiet and leashed when walking through our Resort or outside of your RV. Do not leave your pet outside unattended! We do not have any restrictions on size or breed. No more than 2 pets per RV site.

We accept a maximum of (2) pets per Rustic Cabins and RV sites

Note: All rustic cabins with pets require a $100 refundable deposit and a $20 per pet / per night non-refundable cleaning fee. The Pet Fees with all reservations is automatically added to the reservation at booking. Add the number of Pets during initial reservation via Guests drop down box.

Pets may not be left unattended in the Cabin UNLESS THEY ARE CRATED while the pet owner is "off property" to ensure the pet's safety and comfort. Any reported violation of this will result in the entire loss of the refundable pet deposit.

We do not have a designated pet walk. Many guests enjoy walking pets by the Riverwalk. Clean up after your pet immediately! We want to keep the Resort nice for all of the guests. If you or your guests are observed by staff to be in violation of our pet policies, one verbal warning will be issued. A second violation of our policies will result in an immediate eviction from the Resort with no refund.

CABINS & HOTEL ROOM POLICY

A valid credit card is required on file for all Cabin and Hotel Rooms. While in the Cabin or Hotel Rooms, please remember the following:
• NO SMOKING, NO VAPING or MARIJUANA USE in the Cabin or Hotel Rooms or on the decks of the Cabins or Hotel Rooms. Smoking or Vaping is allowed only at the picnic tables adjacent to the cabins. Guests must properly dispose of cigarettes after they are completely extinguished for fire safety. Smoking of marijuana is completely prohibited on Resort property.
• If evidence / observation of violating the smoking policy, a $300 fee will be added to your bill
• Do not walk floors or decks with crampons, yak-tracks, or spiked footwear of any kind. You will be responsible for any damage.
• No pets are allowed in the Deluxe Cabins at any time.
• You may use your own portable grill on the grass or the picnic table in front of the cabins. No grilling on the decks of the cabins for fire safety. We also have a public grill at the Riverside Inn property.
• No cooking in the camping cabins beyond the scope of the microwave
• Towels and linens are not to be removed from the cabin or taken to the hot springs
• Do not leave the doors open or remove screens, as it attracts bugs and possibly animals into the cabin
• Lock all the doors when you leave the cabin for the day
• All items in the cabin and hotel rooms are inventoried before your arrival and at your departure
• Missing items from the cabin will be charged back to your card on file
• Showers are closed from 1200-1400 daily for cleaning, so please plan accordingly
• Our Cabins and Hotel Rooms are cleaned professionally for the next guests, we ask that you leave the Cabins and Hotel Rooms in good condition, as expected with any Rental.
• Please take all major trash to the dumpster if it does not fit in the trash cans.
• Wash all dishes and place them in the dish drainer.
• Turn off the coffee pot, all appliances in the kitchen, television, and lights as you leave.
• Do not turn off heat/ac units, please!
• Lock the door upon your departure. (if you have keys, please leave them on table in room)
• Check out time is 11:00 a.m. Please notify front desk upon departure

JEEP RENTAL POLICY

TIRE AND WINDSHIELD INSURANCE: Purchase tire & windshield insurance for $30 per day vs. replacement tires at $425 each and windshields at $750. Insurance covers (1) tire per day under normal driving conditions.

Auto Insurance
You must provide your own proof of comprehensive, collision, and property liability insurance prior to rental. This will not be found on your insurance card. All of the required information can be found on an insurance declarations page. We do not provide or offer any insurance of any type. You are responsible for 100% of all liability, damage or loss by you including damage caused by weather, acts of God, or terrain conditions. You are responsible for the cost of repair or actual cash value of the vehicle on the day of loss if it is not repairable or if we elect not to repair it. You are responsible for the theft of the vehicle, loss of use, diminished value of the vehicle caused by damage to it or repair of it. Damage or replacement costs are determined by manufacturer’s List Price at the time of the incident.

Additional drivers
Anyone 25 years of age or older with a valid US Driver's License may be an additional driver for a rental. Anybody driving must provide separate full coverage auto insurance unless there is proof that they are covered under the primary driver’s insurance. Their name, date of birth, and phone number must also be listed on the rental agreement.

Prohibited
Black Bear Pass and Poughkeepsie Gulch are prohibited in all rentals. We also prohibit ANY pets inside of our jeeps at ANY point throughout the rental- unless the Jeep is one of our designated Pet Friendly Jeeps, and a Pet Deposit / Fees are paid in advance. If evidence of a pet is found after your return you will be charged a $500.00 fee, no exceptions. You will also be charged the cost of damages and the cost of loss of use for the jeep during time of repairs, no exceptions. If evidence of a pet is found (even if no damages are left behind) you will still be charged a $500.00 fee for violation of our pet policies.

Pickup and drop-off
Rental pick up is any time after 6:00pm the evening prior to your rental. If you are unavailable to pick up your jeep the night before, please contact us to see if we are available to schedule a different time. All jeeps MUST be returned by 5pm on the final date of your rental. You will get the chance to perform your own inspection prior to leaving the property in the jeep to notate any previous "damage" or dirt that you do not want to be liable for. An onsite manager will assist you in this inspection as well as complete their own with each return.
Late fees and extra info

After being 5 minutes late you will be charged an additional $50 per hour. We typically sell out of jeeps 100% and late returns result in the next customer being delayed picking up their jeep. Unless concierge service ($25 charge plus gas) is purchased ALL jeeps must be returned with a full tank of gas AND clean, no exceptions. We will provide ALL renters with FREE 7-minute access to our car wash on site. Any jeeps returned needing excessive cleaning may result in an additional charge of $100.

MAIL DELIVERY POLICY

The United States Postal Service (USPS) does NOT deliver or pick up mail to our street location. As a business, we have a private post office box in town, but we are not permitted to allow our guests to send mail to this post office box. If you need mail sent to this location, please use UPS or Fed-Ex for your delivery service and your package will be delivered to our hotel office front door. The address should include the following:

YOUR NAME,
c/o Ouray Riverside Resort,
1804 Main St., Ouray, CO 81427.

CAMPFIRES & GRILLS POLICY

Wood burning campfires are NOT permitted in the Resort due to the fire risk associated with severe high winds in the area. Propane firepits, charcoal grills, and wood pellet grills are permitted (unless Ouray County has deemed any fire restrictions for the season). Please dispose of your coals after they are completely cold in the dumpster.

We offer propane firepits for rent at the office, which many of our guests find very enjoyable. Please contact us to reserve a firepit and we will deliver to your Cabin or RV site! We also have community firepits at both the RV Park and Riverside Inn locations.